Due to the perishable nature of our Sea Moss products, returns or exchanges are not accepted for any reason. Only merchandise items may be refunded.
SVNNA is not responsible for boxes that are left in apartment building mail rooms, stolen packages, or packages that are otherwise not received after delivery. SVNNA bears no responsibility for packages after they are delivered by the carrier.
We make every effort to communicate tracking and delivery information throughout the order and shipping process. If you have encountered an issue, please contact us.